CANDLE CARE

During your first burn, completely melt the top of your candle, right to the edge of the glass so it creates a nice burn pool - allow 2 to 3 hours.

Always place your candle on a level fire resistant surface before burning and away from drafts.

Trim your wicks after you have finished burning your candle to avoid your wick mushrooming.  A long wick will cause smoking, leave soot or could flicker unevenly.

Never burn your candle for more than 4 hours at a time.

Never burn your candle to the bottom of the jar.

Noissue badge dark.png

SHIPPING INFO

Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events, or extremely busy periods may result in extended delivery times. Bear in mind we do hand pour all our candles so if we are low on the stock this could also delay things. However, in these circumstances, we will endeavor to communicate with you about the delay and resolve and resulting issues.


Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business.

- Please provide your physical address for shipping as we cannot deliver to PO boxes.


- In general, delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses. Weekends, public holidays, adverse weather events, and infrastructural complications may cause additional delays.

Rural Deliveries

Deliveries to rural delivery addresses will usually take one to two days longer as rural deliveries are handled by a third party.


Due to the nature of this network consignments to rural locations may be left without signature or proof of delivery.


As such, we cannot accept responsibility for lost or stolen items that have been delivered to rural addresses, we will, however, do our best to work towards a mutually acceptable outcome in the unexpected situation where order does go missing.


International Orders

Unfortunately, we are not able to ship internationally at this time. 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Frequently asked questions

How do I get my candle to burn evenly?


When you first light your candle ensure you allow it to completely melt the top of your candle forming a ‘pool’ – this will take at least 2-3 hours. Then the candle forms a memory and will burn the same each time you light it.




Why is the flame flickering?


Your wick may be ‘mushrooming’ so ensure you trim your wicks after each burn to avoid this.




What is scent throw?


This is term used to describe how amazing your candle will smell when it’s burning.




How long do tealights last?


Your tealights from Bougie will burn between 4 & 6 hours each.





FAQ